Refund Policy

1. Overview

Arguably is a digital service. Purchases are processed by Dodo Payments, which acts as our Merchant of Record: Dodo is the seller of record on your receipt and handles the payment and any tax on it. We handle support and decide refund requests ourselves; approved refunds are issued back through Dodo Payments. This Refund Policy applies to all paid subscriptions and one-time purchases made through Arguably.

2. Payments are final

Arguably Pro starts the moment your payment goes through, so payments are non-refundable. The only exceptions are the cases in section 3 and any refund the law requires (section 6). You can try Arguably for free before you pay: every account gets free games, so please make sure Pro is right for you before upgrading.

3. When we do refund

We will refund a payment in these cases:

• A billing mistake. You were charged twice for the same period, charged after you had already cancelled, or charged a different amount from the one shown at checkout. We refund the incorrect charge in full.
• Pro never worked for you. You paid, but a problem on our side stopped Pro from working on your account and we could not fix it within 3 business days of you telling us.
• Changed your mind straight away. Within 48 hours of your first Pro payment, and only if you have started no more than 3 games since upgrading. This applies once per person, and never to renewals.

Every request must reach us within 30 days of the payment, because our payment provider cannot refund a payment after that.

4. Subscriptions and cancelling

You can cancel at any time from your account settings. When you cancel, you keep Pro until the end of the billing period you have already paid for, and you are not charged again. Renewals are not refunded and we do not refund unused time, so cancel before your renewal date if you do not want the next period.

5. What we do not refund

• Renewal payments, and unused time in a billing period.
• How a game went: a grade, a character's reply, or a situation you did not enjoy. Every game plays out differently, and that is part of it.
• Accounts suspended or closed for breaking our Terms of Service.
• Repeated purchase and refund cycles, or other abuse of this policy.

If you dispute a charge with your bank instead of contacting us, Pro ends on your account as soon as the dispute is opened, and it is not restored automatically whatever the outcome. Please write to us first: it is usually faster.

6. Your legal rights

Nothing in this policy limits rights you have under the consumer law where you live. For example, consumers in the European Union and the United Kingdom have a 14-day right to cancel an online purchase. If that right applies to you and you cancel within 14 days of your first Pro payment, we refund that payment, less a fair amount for the days you already had Pro. Where the law gives you any other refund, we will give it.

7. How to request a refund

Email support@arguably.ai with:

• Your account email address
• The date and amount of the payment
• Which case in section 3 or 6 applies, and what happened

We reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank. A full refund ends Pro on your account.

8. Complaints

If you have a complaint about a purchase or about how we handled a refund request, contact us first at support@arguably.ai. We acknowledge complaints within 48 hours and resolve them within 1 month.

If we cannot resolve your complaint, you may refer it to your local consumer authority or an alternative dispute resolution body where you live. Indian residents may raise disputes via the National Consumer Helpline (1800-11-4000) or a Consumer Commission under the Consumer Protection Act 2019.

9. Contact

Questions about refunds? Reach us at support@arguably.ai.